Returns Information

 

France Return :

If you are not satisfied with your purchase for any reason, even if you simply
change your mind, you have 30 days in which to return item to us for an
exchange or refund.
The item must be unworn and undamaged and returned in the original
packaging.
We recommend you try on the shoes on a carpeted surface to avoid any
damage to the soles.
Please note all shoe care products are non-returnable
Simply fill in the returns form that was sent with the order, enclose it with the
parcel and send it back to us.

Please note: Prices are subject to change at any time, We should choose
company for return. DHL website for up-to- date prices. You are
responsible for the delivery costs to return the item back to us
 

INTERNATIONAL RETURNS
International orders need to be returned at your own expense and within 30
days of receipt. The parcel must be clearly marked with:

RETURNING UNSUITABLE GOODS TO SENDER’

Failure to do so may result in import duties for which we may hold you liable.
The item must be unworn and undamaged and returned in the original
packaging.
We recommend you try on the shoes on a carpeted surface to avoid any
damage to the soles.
Shoe care products are non-returnable.

 

REFUNDS

We aim to process all refunds within 1-2 working days of receiving the item.
Please be aware at busy periods this may take slightly longer.
We will send you an email confirming that the refund has been processed.
Refunds may take up to 10 working days to appear in your account. This time
frame is dictated by your bank or card issuer and is outside of our control.

 

FREE EXCHANGES

If you require an exchange for a different size we will deliver it back to you at
no extra cost. Fill in your pre-printed returns form indicating which items you
are returning and wish to exchange, including the details of the item you wish
to receive in exchange.
Place this form in the parcel you are returning to us along with the items.
If you require a different product (rather than a different size of the same
product) you will need to place a new order and return the original item for a
refund.
You are responsible for the delivery costs to return the item back to us.
The item is your responsibility until it reaches us, therefore we recommend
that you send the parcel using a delivery service that requires a signature &
insures you for the value of the goods.
You will receive an email confirming that we have received your return and
are processing your exchange; you will receive a further email when the
exchange has been dispatched. Our standard delivery times apply for
exchanges

 

CANCELLATIONS
The French’s Distance Selling Regulations give you the right to cancel your
order within 7 days and receive a full refund including the original postage
charges.
Cancellations must be made in writing and can be emailed
to info@danielessa.com
For orders that are ‘Awaiting Dispatch’ it may be possible to cancel your order
before it is dispatched. Please contact us at info@danielessa.com soon as
possible after placing the order.
You are responsible for the delivery costs to return the item back to us

 

FAULTY / INCORRECT ITEMS
In the rare event that your product is faulty or we have made a mistake and
sent you the wrong order please contact us by email info@danielessa.com quoting your
order number and our online team will respond as soon as possible.