We process your order within 1 to 2 business days from France upon order confirmation. Delivery times are estimated from the shipment date.

France & Europe :

• Standard delivery: 3-4 business days
• Express delivery: 24-48 hours

International:

• Standard delivery: 4-5 business days
• Express delivery: 2-3 business days

For full details on rates, customs duties, and returns, please visit our Delivery & Returns page.

All shipping information is available in the "Delivery & Returns" section.

We deliver almost everywhere in the world through our partner DHL Express. You can find the full list of available destinations on the DHL Express website.

Please note that we currently cannot ship to countries such as Russia, India, Brazil, Morocco, North Korea, Syria, Iran, Yemen, and Sudan. This non-exhaustive list may evolve depending on local restrictions and stability.

Yes, taxes and duties are included in the US

Yes, you have the option to return or exchange any product ordered within 14 days of its receipt, provided that the product is returned in its original condition.

How should I proceed?
Just write our team a message here with your order number at info@danielessa.com
We will send you a prepaid return label.

We accept returns and exchanges under the following conditions:

• The shoes must be in their original condition, unworn, and in their original box.
• The shoebox must be placed inside a second shipping box (do not stick the return label directly on the shoebox).
• Items on sale or promotion are not eligible for returns.

See our return policy for more details.

Check your spam/junk folder first.

If you still haven’t received a confirmation email, please contact us at info@danielessa.com, and our team will ensure your order has been processed correctly.

Yes! Once your order is shipped, you will receive a DHL tracking number via email. You can track your package on the DHL website.

DHL will also allow you to customize your delivery options (home, office, pickup point) before delivery. They will email you with possible options.

Of course! Please contact us at info@danielessa.com, and we’ll be happy to provide you with updates on your order.

Please contact us as soon as possible at info@danielessa.com.

If your order has not yet been shipped, we can:

• Cancel it and issue a full refund.
• Modify it, subject to stock availability and confirmation by our team.

For modifications:

• If you need to change the size of the same model, we will process the exchange.
• If you switch to a cheaper model, we will refund the difference.
• If you switch to a more expensive model, we will cancel and refund your initial order, and you can place a new one.

Your invoice is sent to you as a PDF in the email confirming the shipment of your order.

You can also request a digital copy by emailing us at info@danielessa.com.

To prepare your order as a gift, please mention this in the order note on the cart page.

Each shoebox, in soft pink, is adorned with a carefully tied ribbon, symbolizing our signature. Inside, the shoes are wrapped in a layer of tissue paper and come with two soft cotton pouches for protection. A hand-signed card from the designer adds the final touch.

To maintain the beauty and durability of your leather shoes, we recommend waterproofing them with a leather-friendly spray and reapplying it periodically.
Stuff the shoes with tissue paper to help them retain their shape and absorb moisture, then store them in the provided box and protective pouch.

To clean them, dampen a cloth and gently rub the shoe with bile soap.

Each product page on our website contains care instructions. If you cannot find this information, feel free to contact us, and we will be happy to assist you.

Some of our models are limited edition, or they may be part of a discontinued collection. We recommend contacting us directly via our contact form, specifying the model you’re interested in.

We accept the following payment methods:

• Pay in 3 or 4 interest-free installments: available via Klarna and PayPal (depending on your country)
• Credit & Debit Cards: Visa, Mastercard, American Express, UnionPay, Discover, JCB, Maestro, Diners Club, Bancontact
• Express Checkout: PayPal, Google Pay, Apple Pay, Shop Pay

We offer flexible payment options through our partners Klarna and PayPal (depending on your country):

Pay in 3 interest-free installments (Klarna): Your payment is split into three equal installments. To use this feature, simply select Klarna at checkout.

Pay in 30 days (Klarna): Pay for your order 30 days after dispatch.

Pay in 4 installments (PayPal): Split your purchase into four equal payments directly through your PayPal account at checkout.

Transactions on Danielessa.com are fully secured using SSL encryption, which protects both personal and payment data. Additionally, Daniel Essa ensures that no credit card information is stored.