Deliveries and returns | Daniel Essa Shoes

SHIPPING COSTS

Shoes:

US - taxes and customs fees included
Standard – DHL (4-5 business days) : Free over $400 / $9.95
Express – DHL (2-3 business days) : $15

Middle East & Rest of the world - taxes and customs fees not included
Standard – DHL (4-5 business days) : Free over $400 / $9.95
Express – DHL (2-3 business days) : $15

Europe, France, UK - taxes and customs fees included*
Standard – DHL (3-4 business days) : Free
Express – DHL (24-48h) : €9.95

Prices displayed on the site include taxes and customs fees for the United Kingdom and the United States.

*For all other countries outside the European Union, please note that any applicable customs duties, import taxes, or local fees are the responsibility of the customer. These charges are set by the destination country's customs authorities and may vary according to local regulations. We strongly recommend checking with your local customs office before placing an order to avoid any unexpected charges upon delivery.

Where complimentary standard shipping applies, it is valid for orders containing up to three pairs of shoes. For orders exceeding three pairs, Daniel Essa reserves the right to temporarily hold the shipment and contact the customer before dispatch. Due to the size, weight, or destination of the order, additional shipping charges may apply. In such cases, our customer service team will contact the customer to provide a shipping quotation and discuss the applicable delivery costs. The order will only be dispatched once these shipping conditions have been accepted by the customer. Daniel Essa reserves the right to cancel and refund any order for which the customer declines the proposed shipping terms.

Accessories: Orders containing only accessories (such as laces or straps) are subject to specific shipping costs, which will be calculated and displayed directly at checkout.

SHIPPING DESTINATIONS

Where do we deliver?
We deliver almost everywhere in the world through our partner DHL Express. You can find the full list of available destinations on the DHL Express website.

Please note that we currently cannot ship to countries such as Russia, India, Brazil, Morocco, North Korea, Syria, Iran, Yemen, and Sudan. This non-exhaustive list may evolve depending on local restrictions and stability.

DELIVERY TIME

Delivery times are estimated from the moment your order ships and do not include order processing time. These delivery times apply to all orders, excluding models on pre-order, for which the shipment date is indicated on our website.
There can be delays caused by temporary unavailability of products, absence of service caused by courier, events beyond our control or during local holiday periods: in such circumstances we will make sure to send your package as soon as possible given the situation.

CUSTOMS DUTIES

All orders are shipped from our office in France.

UK customers: all taxes and customs duties are included in the price.
US customers: all taxes and customs duties are included in the price.
European Union customers: no customs duties apply.
Customers outside the EU, UK, and US: customs charges may be applied by local authorities. These fees vary depending on the destination country.

Any applicable customs duties are the customer’s responsibility. Their amount is determined by the laws in force in the destination country and may vary over time or between regions. Daniel Essa is neither responsible for nor informed of the amount of these charges.

You will be notified by the courier once your shipment reaches the destination country.
If customs duties are not paid and the shipment is refused or abandoned, shipping fees as well as any applicable customs duties will be deducted from the total amount of the order. Only the remaining balance will be refunded to the customer.

CHANGES AND RETURNS

Preliminary note: Any element or content appearing in the following section "CHANGES AND RETURNS", initially referring to our shoes, also applies to all our accessories, such as laces or straps.

Can I make an exchange or return?

Yes, you have the option to return or exchange for free any product ordered within 14 days of delivery, provided the product is in its original, unworn condition.
Important: The shoebox must be packed inside a second shipping box for return. Failure to do so will result in a deduction (-€20) from your refund to cover damage to the packaging.

Limitation of Subsequent Free Returns: Complimentary return shipping and exchanges are strictly limited to one (1) free request per order. For any additional return or exchange request originating from a non-EU destination (including the United States, Middle East, and Rest of the World) on the same order, a flat processing fee of €45 will be deducted from your refund (or billed prior to reshipment) to cover logistics, transport, and customs expenses.

“Original condition” means the item has not been scuffed, stretched, soiled, or worn in any way. It must be free from damage on the exterior, interior, or sole, and must not have been washed or altered. The product should be returned in its original packaging with all accessories. For hygiene reasons, we kindly ask that you wear clean socks when trying on your DANIEL ESSA shoes, and do so indoors on soft surfaces such as rugs or carpets.

As part of the Archive Sales, the following conditions apply:
Returns for Archive products are not covered: a fee of €15 will be deducted from your refund to cover return shipping costs.
As the Archive Sale is a special event, available stock is limited, and exchanges cannot be guaranteed.

Holiday Season 2025 : Between November 24 and December 17, the return period is extended until January 10, 2026.

Other General Terms and Conditions
The standard terms and conditions of sale for Daniel Essa remain applicable, except as specified above.

How can I return or exchange ?

From the moment you receive the shoes, you have 14 days to contact our Customer Service to open the return or exchange procedure. You can arrange the pickup by the courier to return your order or ask us for more information by contacting Customer Service via email at info@danielessa.com

In the case of a model or size exchange :
– Our customer service will be happy to accompany you throughout the process.
– We kindly ask you to contact us specifying the desired change.
– You must wait for our after-sales service to validate your request.
– We will send you a prepaid shipping label.
– Please make sure to pack the shoebox inside a second shipping box before handing it to the courier (-€20 fee applies if returned unboxed).
In the case of a return:
– Our customer service will be happy to accompany you throughout the process.
– We kindly ask you to contact us specifying the reasons for the return and, if possible, to attach some useful photos to speed up your request.
– You must then wait for our after-sales service to validate your request.
– We will send you a prepaid shipping label.
– Please make sure to pack the shoebox inside a second shipping box before handing it to the courier (-€20 fee applies if returned unboxed).

When will you refund me ?

Please allow up to 14 days for your return to be processed after we receive the item. Once your return has been received and inspected, you will receive an email notification confirming your refund. The refund will be issued using the same payment method you used for your purchase.

Important: The shoebox must be packed inside a second shipping box for return. Failure to do so will result in a deduction (-€20) from your refund to cover damage to the packaging.

What should I do if I have not purchased my shoes on the DANIEL ESSA site?

Our items can only be returned through the same channel as the one in which they were originally purchased, which means that :

If your purchase was made from a private individual, we no longer guarantee any of our return and exchange policies.
If your purchase was made at one of our official partner sales points, then we kindly redirect you to the latter in order to know their specific conditions because no return or exchange will be accepted by our company.

Can I get a refund or exchange for an item offered as a gift?

It is possible to return a gift purchased on the site www.danielessa.com. However, we will ask you to pass your request through your relative because any return or exchange will have to be linked to the buyer’s customer account. Also, if the return is resulting to a refund, this could only be issued using the payment method used for the original purchase.

CUSTOMER CARE

Who can I contact to request information?

Our Customer Care team is at your full disposal to assist you. For any questions related to product, fit, custom-orders and pre-orders, do not hesitate to contact us via e-mail at info@danielessa.com.

If you want information on shipping and tracking :

Via e-mail at info@danielessa.com
From Monday to Friday from 9.30 AM CET to 12.00 CET and from 2.00 PM CET to 6.00 PM CET.