We process your order within 1 to 2 business days from France after order confirmation.

• Orders placed before 11 AM (Paris time) are processed and shipped the same day.
• Orders placed after 11 AM are shipped within 24 hours.
• Delivery times are estimated from the shipment date.

France:

• Standard delivery: 3-4 business days
• Express delivery: 24-48 business hours

International:

• Standard delivery: 4-5 business days
• Express delivery: 2-3 business days

For full shipping details, visit the "Shipping & Returns" section.

All shipping information is available in the "Shipping & Returns" section.

We deliver to almost every country worldwide, except for the following: Russia, India, Brazil, Morocco, North Korea, Syria, Iran, Yemen, and Sudan.
(This list may change depending on current restrictions, security conditions, and political stability.)

Our shipping partner DHL Express covers a vast majority of countries. You can find the full list of available destinations on the DHL Express website.

UK customers : All taxes and customs duties are included in the price

Yes, you have the option to return or exchange any product ordered within 30 days of its receipt, provided that the product is returned in its original condition.

How should I proceed?
Just write our team a message here with your order number at info@danielessa.com
We will send you a prepaid return label.

We accept returns and exchanges under the following conditions:

• The shoes must be in their original condition, unworn, and in their original box.
• The shoebox must be placed inside a second shipping box (do not stick the return label directly on the shoebox).
• Items on sale or promotion are not eligible for returns.

See our return policy for more details.

Check your spam/junk folder first.

If you still haven’t received a confirmation email, please contact us at info@danielessa.com, and our team will ensure your order has been processed correctly.

Yes! Once your order is shipped, you will receive a DHL tracking number via email. You can track your package on the DHL website.

DHL will also allow you to customize your delivery options (home, office, pickup point) before delivery. They will email you with possible options.

Of course! Please contact us at info@danielessa.com, and we’ll be happy to provide you with updates on your order.

Please contact us as soon as possible at info@danielessa.com.

If your order has not yet been shipped, we can:

• Cancel it and issue a full refund.
• Modify it, subject to stock availability and confirmation by our team.

For modifications:

• If you need to change the size of the same model, we will process the exchange.
• If you switch to a cheaper model, we will refund the difference.
• If you switch to a more expensive model, we will cancel and refund your initial order, and you can place a new one.

Your invoice is sent to you as a PDF in the email confirming the shipment of your order.

You can also request a digital copy by emailing us at info@danielessa.com.

To prepare your order as a gift, please mention this in the order note on the cart page.

Each shoebox, in soft pink, is adorned with a carefully tied ribbon, symbolizing our signature. Inside, the shoes are wrapped in a layer of tissue paper and come with two soft cotton pouches for protection. A hand-signed card from the designer adds the final touch.

To maintain the beauty and durability of your leather shoes, we recommend waterproofing them with a leather-friendly spray and reapplying it periodically.
Stuff the shoes with tissue paper to help them retain their shape and absorb moisture, then store them in the provided box and protective pouch.

To clean them, dampen a cloth and gently rub the shoe with bile soap.

Each product page on our website contains care instructions. If you cannot find this information, feel free to contact us, and we will be happy to assist you.

Some of our models are limited edition, or they may be part of a discontinued collection. We recommend contacting us directly via our contact form, specifying the model you’re interested in.

We accept the following payment methods:

• Credit Cards: Visa©, Mastercard©, Union Pay©, Discover©, Amex©, JCB©, Maestro©, Diners Club©
• PayPal
• Google Pay
• Apple Pay

We offer installment payment options through our partner Klarna, including:

• 3 interest-free payments: Payments are split into three installments. To use this feature, select Klarna at checkout.
• Pay in 30 days (deferred payment): See Klarna’s documentation for details.
• PayPal 4x installment payment is also available.

Transactions on Danielessa.com are fully secured using SSL encryption, which protects both personal and payment data. Additionally, Daniel Essa ensures that no credit card information is stored.